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Revolutionize Your Communication: The Best Headsets for Call Centers in 2024

Introduction

Competitive Advantage of Call Centers

A call center’s success heavily relies on its ability to communicate effectively with customers. By providing exceptional customer service, call centers can gain a competitive advantage and retain loyal customers.

Why Headsets are Critical

Headsets are a crucial tool for call center employees as they allow for hands-free communication, improve sound quality, and can reduce background noise. With the right headset, call center employees can focus on the conversation without any distractions.

Wired Headsets

Introduction to Wired Headsets

Wired headsets require a physical connection to the device through a cord. They come in different styles and are suitable for call center employees who prefer a reliable and stable connection.

Advantages of Wired Headsets

  • No need to charge or replace batteries
  • Better sound quality due to a direct connection
  • Affordable and reliable

Disadvantages of Wired Headsets

  • Limited movement due to the cord length
  • Cord can get tangled or be a tripping hazard
  • Connection may be disrupted if the cord is damaged or unplugged

Top 5 Wired Headsets

  1. Livey Splendor 805 Series built with AI Noise cancellation
  2. Sennheiser SC 660 Dual-sided Corded Headset
  3. Livey Stellar 510 Series
  4. Jabra BIZ 2300 QD Duo Corded Headset
  5. Poly Blackwire 3225 USB-A Wired Headset

Wired Headset Buyer’s Guide

  • Cord length
  • Comfort and fit
  • Sound quality
  • Durability
  • Compatibility

Wireless Headsets

Introduction to Wireless Headsets

Wireless headsets connect to devices via Bluetooth or a USB adapter. They provide more flexibility and mobility for call center employees who need to move around frequently.

Advantages of Wireless Headsets

  • Freedom of movement due to lack of cords
  • Convenient for employees who multitask or move frequently
  • Comfortable for longer periods of use

Disadvantages of Wireless Headsets

  • Requires charging or battery replacement
  • More expensive than wired headsets
  • Possible connectivity issues if you are not using a quality headset

Top 5 Wireless Headsets

Wireless Headset Buyer’s Guide

  • Battery life and charging time
  • Connection range
  • Comfort and fit
  • Sound quality
  • Compatibility

Mono Headsets

Introduction to Mono Headsets

Mono headsets only have one earpiece and are suitable for call center employees who need to take notes or multitask while speaking on the phone.

Advantages of Mono Headsets

  • Single-ear design allows for better environmental awareness
  • Lightweight and convenient for all-day use
  • More affordable than stereo headsets

Disadvantages of Mono Headsets

  • Only provides audio in one ear
  • Not suitable for employees who need to focus solely on the conversation.

Top 5 Mono Headsets

  1. LIVEY 510M Mono USB Headset Optimised for Microsoft Teams
  2. Plantronics HW710 Mono Headset
  3. Jabra BIZ 2400 II Mono Corded Headset
  4. LIVEY 712BTM Mono Bluetooth Headset with Dual ENC Mics
  5. Logitech H151 Mono Headset

Mono Headset Buyer’s Guide

  • Comfort and fit
  • Sound quality
  • Durability
  • Noise cancellation capabilities
  • Compatibility

Stereo Headsets

Introduction to Stereo Headsets

Stereo headsets have two earpieces and are suitable for employees who need to focus solely on the conversation and require noise isolation.

Advantages of Stereo Headsets

  • Provide excellent sound quality
  • Better noise cancellation capabilities
  • More comfortable for prolonged use

Disadvantages of Stereo Headsets

  • More expensive than mono headsets
  • Less environmental awareness due to ear cup design

Top 5 Stereo Headsets

  1. LIVEY 410DU Stereo Headset for Superior Calls & Music
  2. Jabra Evolve2 85 Stereo Wireless Headset
  3. Plantronics Blackwire C725-M Stereo Corded Headset
  4. Logitech H570e Stereo Headset
  5. Sennheiser GSP 370 Over-ear Gaming Headset

Stereo Headset Buyer’s Guide

  • Comfort and fit
  • Sound quality
  • Durability
  • Noise cancellation capabilities
  • Compatibility

Noise Cancelling Headsets

Introduction to Noise Cancelling Headsets

Noise cancelling headsets use technology to reduce unwanted background noise, making it easier for employees to hear and converse without distractions.

Advantages of Noise Cancelling Headsets

  • Superior sound quality due to noise cancellation technology
  • Allow for better focus on the conversation and reduces mental fatigue
  • Suitable for noisy environments

Disadvantages of Noise Cancelling Headsets

  • Typically more expensive than non-noise cancelling headsets
  • May require additional batteries or charging
  • Possible audio quality loss in low-frequency sounds

Top 5 Noise Cancelling Headsets

  1. LIVEY 910BT Hybrid ANC Wireless Headset with 6 ENC Mics  
  2. Bose QuietComfort 35 II Wireless Headset
  3. Sennheiser PXC 550 Wireless Headset
  4. Jabra Evolve 80 UC Stereo Noise Cancelling Headset
  5. Plantronics Voyager 8200 UC Stereo Bluetooth Headset

Noise Cancelling Headset Buyer’s Guide

  • Comfort and fit
  • Sound quality
  • Battery life
  • Noise cancellation capabilities
  • Compatibility

Bluetooth Headsets

Introduction to Bluetooth Headsets

Bluetooth headsets connect to devices wirelessly via Bluetooth technology and are suitable for employees who need to multitask while communicating.

Advantages of Bluetooth Headsets

  • No cords or wires to get tangled or caught
  • Multi-device compatibility
  • Convenient for employees who multitask or move around frequently

Disadvantages of Bluetooth Headsets

  • Limited range (upto 10 Meters only)
  • Possible connectivity issues if you are using low quality Bluetooth headset
  • Requires charging or battery replacement

Top 5 Bluetooth Headsets

  1. Plantronics Voyager Focus UC Wireless Headset
  2. LIVEY 715BT Wireless Headset with Dual ENC mics & Premium Audio Quality
  3. Jabra Talk 55 Bluetooth Headset
  4. Logitech Zone Touch Mouse T400
  5. Sennheiser Presence UC ML Bluetooth Headset

Bluetooth Headset Buyer’s Guide

  • Comfort and fit
  • Sound quality
  • Battery life and charging time
  • Connection range and stability
  • Compatibility

Conclusion

Summary of the Top Headsets

By reviewing the top headsets in each category, call center employees can make an informed decision when choosing a headset. The top headsets include:

  • LIVEY 712BTM Mono Wireless headset with Dual ENC Mics
  • Plantronics HW261n Supraplus Wideband Binaural Headset for wired headsets
  • Plantronics Savi 8220 Wireless Headset for wireless headsets
  • Jabra Evolve2 85 Stereo Wireless Headset for stereo headsets
  • LIVEY 805DM Wired Headset built with AI Noise Cancellation

Future Developments in Headset Technology

As technology advances, headsets will become more advanced and tailored to individual preferences. We can expect to see further developments in noise cancelling technology, integration of touchless controls, and increased flexibility and mobility.

FAQs

To provide further insight, here are some frequently asked questions about headsets in call centers:

What are the Benefits of Using a Headset in a Call Center?

Headsets allow for hands-free communication, improve sound quality, and can reduce background noise. They also provide comfort, mobility, and can promote better posture during prolonged use.

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